You can return all goods and receive a refund, if you do so within 14 days from the date of delivery.

Delivery costs are not refunded unless the goods are found to be faulty. Please note that the goods must be returned in their original unworn condition and with all packaging and tags etc. intact.

Rock ‘n’ Needle will not accept returns for any non-faulty items or items that have been worn and tags removed.

Please ensure that you enclose your original invoice and the returns form on the back has been completed with the items you are returning. Please then wrap the package safely & securely and send. In the case of a defective item, please in addition provide a full description of the fault and again, send it to us in its original condition and all packaging and tags etc. intact.

For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by Rock ‘n’ Needle.

Refunds to you will normally be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's credit/debit card excluding shipping charges unless faulty (please see above).

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. However, we regret that we cannot accept cancellations of orders where the item has been worn, not in its original condition or without all its packaging and tags.

To cancel this contract, please send an e-mail giving the reason for the return as "Contract cancellation". Please package the relevant item safely & securely and send it to us with the original delivery slip so that we receive it within seven working days of the date that the item was delivered to you.

For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received by Rock ‘n’ Needle. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

This Delivery & Returns policy does not affect your statutory rights as a consumer. If you have any further questions on our Returns Policy, please email us or telephone us.

Please email rockneedle@hotmail.co.uk if you would like to proceed in returning an item.